HearthfoldDelivery & Payment
Hearthfold Ltd. provides reliable domestic parcel distribution across the United Kingdom for our curated collection of home gadgets, domestic organizers, and functional household accessories. Every order is dispatched directly from our regional fulfillment center to ensure your living essentials arrive safely and promptly at your residential address.
- Processing time
- Same day for orders received by 15:30, or the following working day if later
- Delivery time
- 2-3 business days
- Delivery cost
- Starting at £3.95, or free once your basket reaches £60.00
- Payment
- Cash on delivery, Bank transfer
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2-3 business days | £3.95 |
| DPD UK Parcel Delivery | 1-2 business days | £5.50 |
Transit estimates count working days from when the parcel leaves us. Deliveries to outlying spots can take an extra 1-2 days.
3. Order processing
If you place an order before 15:30 on a weekday, it leaves that very afternoon. Orders placed past that time, on weekends, or on bank holidays ship out the next business day. We email your receipt and order number right after you complete checkout.
All home appliances, organizers, and gadgets are packaged using impact-resistant corrugated cardboard outers, custom-fitted inner pulp trays or bubble cushioning, and tamper-evident security tape. Delicate electronic mechanisms and acrylic structural components receive reinforced corner edge protectors and moisture-barrier poly wraps to avoid transit vibration damage.
4. Tracking your parcel
Upon parcel dispatch, an automated notification containing your unique carrier consignment number is sent via email and SMS text message. You may follow your consignment progress through the carrier tracking portal up until delivery confirmation.
5. Lost or delayed parcel
Should tracking stall for 5 business days, email [email protected] along with your order code. We will file an inquiry with the carrier and either dispatch another parcel or refund the total amount: entirely your choice, settled within 10 business days of your message.
6. Damaged on arrival
Inspect your delivery immediately upon receipt from the courier. If exterior transit damage or internal structural defects are apparent, photograph the packaging, shipping label, and affected item within 48 hours, then notify [email protected] to arrange a prompt courier collection and replacement dispatch.
7. Payment methods
We take Cash on delivery, Bank transfer. We will never prompt you for card numbers or banking logins over email or phone calls.
8. Delivery outside United Kingdom
We deliver to a chosen list of countries. You will see exact postal rates and transit estimates in your basket before you confirm payment. If your local customs office charges import fees, those remain your responsibility.
9. Questions about this policy
Send a note to [email protected] or ring us at +44 121 757 4121 during Mon-Fri 08:00-16:45, Sat 09:45-15:30. We respond to every household within one working day.
- Merchant
- Hearthfold Ltd.
- Registered address
- 50 Caroline Street, Birmingham, B3 1UE, United Kingdom
- [email protected]
- Phone
- +44 121 757 4121
- Working hours
- Mon-Fri 08:00-16:45, Sat 09:45-15:30
- Registration
- Company No. 17720493