HearthfoldPrivacy Policy
As the team behind hearthfold.online, Hearthfold Ltd. ("Hearthfold") manages all personal records collected on this site. This privacy notice explains what details we collect, our reasons, retention limits, who views them, and your individual rights.
1. Who is responsible
Hearthfold Ltd., 50 Caroline Street, Birmingham, B3 1UE, United Kingdom. For any questions regarding your privacy, write to: [email protected].
2. Legal framework
We handle your information according to UK GDPR and the Data Protection Act 2018 as well as applicable guidelines in United Kingdom. If our wording conflicts with local legislation, statute always takes precedence.
3. What we collect
When you check out, we only gather details needed to get items to your door: your full name, postal address, email, phone number, and chosen goods. We do not handle or keep card numbers here. As you browse, our website notes standard technical data, such as your IP address, browser type, and visited pages, through the cookies explained below.
- Customer contact and shipping details including legal name, postal address, email, and phone number.
- Order transaction records, item selection logs, and historical fulfillment confirmations.
- Technical telemetry and device diagnostics, including IP address, user-agent data, and network session timestamps.
- Inbound and outbound customer service correspondence and inquiry records.
4. Why we use it
- To pack your home goods, dispatch parcels, and take care of returns.
- To reply to your questions and send helpful updates about your parcel.
- To protect our store against fraud and learn how visitors navigate our catalogue.
- To share quiet updates and seasonal news if you joined our mailing list, with an opt-out link in every email.
6. Parties who handle your data
Delivery companies get your address and contact details to bring your parcel. Payment partners receive necessary checkout info. Web hosts and analytics vendors support our shop under formal data agreements. We do not sell your personal information.
Hearthfold Ltd. processes personal information solely for commercial operations within the United Kingdom under the UK Data Protection Act 2018 and does not sell, rent, or trade individual consumer data to third-party commercial brokers.
7. Our retention periods
We hold order archives only for the duration demanded by financial rules, after which they are erased. Account records stay active until you request closure. Browsing statistics are retained for 14 months.
8. Your rights
Under the UK General Data Protection Regulation and the Data Protection Act 2018, United Kingdom residents maintain the right to access their personal records, rectify inaccurate data, demand data erasure, restrict processing, and request structured data portability by emailing [email protected].
9. Security
Hearthfold Ltd. does not process, capture, store, or transmit payment card information, as all customer transactions are settled strictly via Cash on Delivery upon physical parcel handover or via Direct Bank Transfer arranged outside the web storefront.
10. Questions about this policy
Send a note to [email protected] or ring us at +44 121 757 4121 during Mon-Fri 08:00-16:45, Sat 09:45-15:30. We respond to every household within one working day.
- Merchant
- Hearthfold Ltd.
- Registered address
- 50 Caroline Street, Birmingham, B3 1UE, United Kingdom
- [email protected]
- Phone
- +44 121 757 4121
- Working hours
- Mon-Fri 08:00-16:45, Sat 09:45-15:30
- Registration
- Company No. 17720493