Terms & Conditions

1. The seller

Hearthfold Ltd., 50 Caroline Street, Birmingham, B3 1UE, United Kingdom, company registration Company No. 17720493. Contact us by email at [email protected] or by phone at +44 121 757 4121.

2. The goods

Domestic home organization systems, non-invasive household storage products, portable cleaning accessories, and low-voltage consumer electronics designed exclusively for domestic household utility and everyday living comfort. Each item page describes dimensions, contents, and materials. Our product images represent the real items closely, though protective boxes may vary slightly.

3. Ordering and contract

Your order is recorded once checkout is finished. We acknowledge it with an email receipt, and the sales agreement is established when your parcel leaves our hands. If an item is out of stock or we cannot confirm your information, we reserve the right to decline the purchase and refund any money collected.

4. Prices and payment

All rates are listed in GBP and cover VAT where required. Postal costs appear in your cart prior to final confirmation. Available payment options: Cash on delivery, Bank transfer. Should an obvious pricing mistake occur, we will contact you before posting to let you reconfirm or cancel.

5. Delivery

Shipping choices, schedules, and postage fees are explained on our Delivery & Payment page. Responsibility for the parcel passes over to you at the moment of delivery.

6. Product images and colours

We photograph the actual home items we stock. Because screen settings, display warmth, and room lighting vary, slight variations in colour tone are normal and do not count as a product defect or warrant free return postage.

7. Transfer of risk

We remain accountable for your package until the carrier passes it to you or someone you designated at your delivery address. At that point, risk of loss or damage shifts to you. If the exterior box arrives noticeably damaged, please mention it to the driver and notify us within 48 hours.

8. Returns and warranty

You are welcome to return items within 30 days after receipt following the steps on our Returns page. Pursuant to the Consumer Rights Act 2015, all non-consumable domestic organizers and electronic household gadgets carry a statutory twelve-month conformity warranty against manufacturer defects, ensuring goods are of satisfactory quality, fit for domestic purpose, and as described.

• Goods built to customer specification or distinctly personalized home organizers.
• Perishable cleaning fluids, volatile household pastes, or items with an active limited shelf life.
• Sealed hygiene-sensitive domestic goods including silicone food-contact organizers, oral care holders, and microfiber grooming textiles once unsealed after delivery.
• Composite household supplies that have been inseparably mixed with other materials following receipt.
• Unsealed digital firmware cards, pre-recorded user media, or software keys accompanying smart gadget accessories.

9. Liability

To the fullest extent permissible by English law, the total liability of Hearthfold Ltd. for any claim arising out of an order shall not exceed the actual total amount paid by the customer for the relevant order or the sum of £85.00, whichever is greater. Nothing in these conditions excludes or restricts any legal liability that cannot be limited under statutory law.

10. Age and use

You have to be at least 18 years of age to shop with us. Every item must be used strictly according to packaging directions; our household goods are not intended as medical advice.

11. Governing law and disputes

These Terms of Service and any contractual disputes shall be governed by, and construed in accordance with, the laws of England and Wales, subject to the jurisdiction of the courts of the United Kingdom. If we cannot work out a disagreement together, the matter will be handled by the court where our business is registered. This does not affect any legal consumer rights you hold in your home country.

12. Questions about this policy

Send a note to [email protected] or ring us at +44 121 757 4121 during Mon-Fri 08:00-16:45, Sat 09:45-15:30. We respond to every household within one working day.

Merchant

Hearthfold Ltd.

Registered address

50 Caroline Street, Birmingham, B3 1UE, United Kingdom

Email

[email protected]

Phone

+44 121 757 4121

Working hours

Mon-Fri 08:00-16:45, Sat 09:45-15:30

Registration

Company No. 17720493